Monday through Thursday
7:00 a.m. to 5:30 p.m.
7:00 a.m. to 5:00 p.m.
7:30 a.m. to 1:30 p.m.
Our commercial, residential & industrial pest services are available to:
Structural Pest Control Board Company Registration #PR 0186
Healthy Schools Act
Integrated Pest Management (IPM)
Eco-friendly products available
Pest control has been a part of my life as long as I can remember. My dad, Jim Shockey, worked for Western Exterminator since before I was born. When I was old enough to write I would anxiously await the 1st day of the month so I could fill out his 3-part service slips filling in his customers' names and addresses for the month. I would organize and date his route cards for the month. I loved it! He paid me a couple of dollars which was nice but I didn't care about the money I loved helping him. I knew the names of all his customers and my dad would share stories about many of them. My mom ran a home daycare business and was always supportive of my dad. Our family loved to hear stories of my dad's pest encounters and the challenges he faced.
My dad grew tired of the limitations of working for a company. He had a heart for service and wanted to expand his customer base. He left Western Exterminators in 1979 and opened a branch of American City Pest Control. My mom and dad worked from our home in Torrance. My mom would answer the phones, handle billing and quote prices while my dad was out servicing customers. Their business grew quickly; he had 5 routes within 1 year which meant 5 trucks and 5 employees. In 1983 my parents bought out the founder of American City Pest Control so they could expand their service region. They also purchased an office in Lawndale in order to accommodate their employees and service trucks. My parents worked hard every day. I would go to the office after school and help with customer service, phones and billing. I loved the energy of the office. My parents would talk with the employees as they came in after a day of working in the field. My parents were so respectful and gracious with their employees, what an example of how to treat people!
In 2001, with over 40 employees we moved to our current location in Gardena. It is a nice, big comfortable office with room to grow. We are able to have all our training meetings here in our dedicated training room. We use our huge warehouse for our Annual Christmas Party. We clean and polish the floors, hang fancy lights and decorate for days! It is a great event to celebrate and just hang out with our employees.
I officially joined the company after graduating college. After working as office manager for many years I was promoted to President in 2001. I enjoy working here because I know the business, the industry and the value of great employees. I have seen the ups and downs of the business and economy but I know that by dedicating myself to hard work, customer service and employee relations, we can outlast and out serve.
Andrea (Andi) Moreno is our General Manager. She joined our company in 1995 as a customer service representative. Her dedication to customer service and desire to earn her pest & termite licenses has helped her move up the ranks. In 2005 Andi was promoted to General Manager. Andi's incredible attention to detail is an asset to our customers, employees and the organization and efficiency of the office. Andi is a great person and has become a great friend to all of us over the years. She is honest, dependable and totally trustworthy. When not at work she enjoys spending time with her daughter.
Greg Bausch, Manager, joined our company in 2009 with 23 years of experience in the pest control industry. With ten years in the field as a service technician and over ten years of management experience Greg is familiar with all aspects of the business. His knowledge is an asset when he is talking to customers and employees alike. As a certified entomologist, Greg provides in-house training and is always ready to share his knowledge with the team. When not at work Greg enjoys snow skiing, golfing and relaxing in Palm Springs with his 2 kids.
I could go on and on about all the great people that work for us. Many have been here over 10 years and some over 20 years. Everyone is different and everyone brings to our company their experience, dedication and personalities. I would not be here if it was not for all the great employees that dedicate themselves everyday to American City Pest & Termite, Inc.
My parents are still involved in the company although they leave most of the daily decisions up to me. They are very dedicated to the Pest Control Operators of California and attend events of the National Pest Management Association. They have many friends in the industry; it is neat that “competitors” is not in our vocabulary. My parents and their industry friends believe there are plenty of bugs for all of us, no need to compete. When my parents are not at work they enjoy traveling in their RV and spending time in Oregon. They love spending time, spoiling and traveling with their grandchildren.
My parents have built a company that is more than just a business. American City Pest & Termite, Inc., is a company of people who care very much about our customers, each other and our families. Pest control will always be a part of my life but more than that the people who make our company will be what I remember most.